Client Relations
Becoming a Client
When a client expresses interest in retaining our firm's services and wishes to be represented by us, we meet with the client to discuss the client's needs, to determine whether we could be of benefit to them, and, if so, to suggest a plan of action.
When a client considering legal proceedings (i.e. a lawsuit) wishes to be represented by us, we meet with the client to carefully assess all the facts and determine whether a case exists and a court would award the client significant compensation if the case were well-presented. If there is no case, or there is little likelihood that a court would find in favour of the client, we will most likely decline to represent the client. We do not wish to waste the client's time and money on a case whose outcome will be unfavourable.
A similar procedure is followed with clients wishing defense representation. We assess the client's situation and determine whether there is a reasonable likelihood that with a well-prepared case, a court of law would find in favour of the defendant.
The assessments described above are usually conducted in the first session with the lawyer. This session is free of charge.
If you are interested in retaining our firm's services or representation, please contact our offices and request a meeting with one of our lawyers. However, before doing so, you are urged to read the following important notice on forming a solicitor-client relationship.
Assignment of Responsibility
When we decide to represent a new client, his/her matter is placed immediately under the supervision of a senior lawyer, who in turn is under the supervision of the firm's principle lawyer, Stanley M. Tick.
The senior lawyer assesses the client's needs and individual circumstances, and in consultation with other senior lawyers in the firm devise an efficient, timely, and innovative plan of action to meet the client's goals. The senior lawyer co-ordinates the team of individuals who will be working on the client's file alongside him/herself, as well as the resources these individuals need to attain the client's goal. The lawyer ensures the team is following the established plan of action and meets regularly with the firm's other lawyers and the client him/herself to discuss satisfaction with the overall progress on the file. In addition, the lawyer and other supporting members of the team are always available to answer any of the client's questions.
The senior lawyer will often assign one or more associate lawyers to handle the routine, day-to-day tasks associated with complex files. Day-to-day tasks include corresponding with opposing counsel, requesting and examining medical and other records, conducting research, and preparing for examinations for discovery. This approach frees the senior lawyer to concentrate on more important aspects of such files. When a matter must go before the courts, the senior lawyer conducts all the necessary preparations and presents the client's case.
The client contacts the senior lawyer directly whenever his/her concerns are not being addressed satisfactorily.
Working with In-House Counsel
Some of our larger clients have their own in-house counsel. We ensure such counsel are involved in every aspect of our work and that they are kept abreast of all developments.
Keeping in Touch with the Client
A frequent complaint against lawyers is that they do not do enough to keep the client up-to-date on the status of his/her file.
One of our firm's top priorities is ensuring that each and every client knows what is happening with his/her file. This is accomplished through regular meetings, letters, and telephone conversations with each client.
We consider the client an integral part of the team working on his/her file, and do not subscribe to the "leave it all up to us" philosophy. As such we must provide the client the same updates provided to the other team members. Team members cannot contribute to the group effort when they are "left in the dark."
Furthermore, unlike other law firms, we are always available to answer any of our clients' questions and are delighted to hear their opinions and ideas. Not listening and talking to a client leaves him/her feeling very disillusioned and even quite helpless---and for many clients, especially those having suffered serious injuries or losses, this does not contribute to the peace of mind they seek when they see a lawyer.
Discharging a Lawyer
A client may at any time discharge his/her lawyer. The client is liable for all fees associated with services provided up to the date of discharge. The client is also responsible for all disbursements up to the date of discharge.
If and when a client decides to retain the services of another law firm, we will ensure that any amounts owing the client are fully protected.